Terms & Conditions
Placing an order
Orders can be placed through our website and via email. Once you have placed an order with us, we will email you within 24hrs (or the next working day) with an order confirmation and additional information relating to your order. Once you have received a confirmation you will have entered into a purchase contract with us.
In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this.
In this case, you will not receive a confirmation email and therefore, there will be no contract between us.
Delivery
We deliver using a number of different delivery partners depending on the size of the item and destination. While we do everything we can to adhere to the delivery times stated, Harewood Homeware cannot be held responsible for any delays which are beyond our control.
We quality-check our products before leaving the family workshop in Dorset, ensuring they leave in perfect condition. But please check your goods on arrival and don’t sign for them unless you are certain that they have arrived with you in good condition. If you’re unable to check the contents on arrival please state that you have inspected the box only (note its condition if you can) and please check the goods within 24 hours. As if you do sign for the goods and they turn out to have been damaged the transport company will not assume liability.
In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. It is essential you keep the packaging until you are 100% satisfied with your order. If you wish to return your order for any reason we can only accept the products if returned in their original packaging. It is also essential to keep the packaging until you are 100% satisfied with the order because, in case of damage, the delivery company will need to inspect the packaging.
Cancellation & Returns
When you purchase an item that is in stock (i.e. not made to order) you have the right to cancel your contract and return items to us up to 14 days after delivery subject to the conditions below.
If you wish to cancel your order you must do so in writing by email at: hello@harewoodhomeware.co.uk
If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.
Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.
It is the customer’s responsibility to ensure that all measurements of furniture purchased are checked to ensure accessibility. Any item of furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at the time of order will not be refunded.
For non-stock items (i.e. items that are made to order on a typical 6-8 week lead time), there will be no charge for cancellation or amendments to orders if notification is received in writing within seven days of placing the original order. All amendments to orders must be notified in writing by email at hello@harewoodhomeware.co.uk. We will not be able to refund any payment after that time.
Furniture made to order (either standard size, custom and/or bespoke) may only be returned for a full refund or exchanged in the unlikely event of items being found to be faulty.
For security reasons, refunds are given by the same method that the original payment was made.
This cancellation policy does not affect your statutory rights.
Faulty Goods
We work hard to ensure your goods arrive in perfect condition. However, if you should find any problem with your order please contact us at hello@harewoodhomeware.co.uk
Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made, as it will invalidate the manufacturer’s warranty.
We try to display our products as accurately as possible on our website. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown.
DISCLAIMER
Wood appearance:
We supply high-quality furniture-grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.
Wood warpage, shrinkage, and dimensional changes:
Wood is an active material, in that it is known to have dimensional changes depending on moisture, temperature, humidity etc.
We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.
Privacy Policy
We collect personal data from you only for the purpose of fulfilling your orders for products, order processing and payment clearing, future communication and liaison with you (only by opting in at the time of purchase or by joining our mailing list).
Your personal data is kept confidential and is not shared with any third parties except for the purposes of processing credit card transactions, fulfilling orders and delivering packages. All online transactions are processed via PayPal. You can refer to PayPal's Privacy Policy here (this link takes you to PayPal's website).
We do not store credit card details nor do we share customer details with any 3rd parties.
We make use of Google Analytics to gain insight into our customers' experience on our website and make continuous updates and improvements to the site. Google Analytics does not record any sensitive data that would compromise our customers' security or any information that could be used to identify users in any way. If you have any questions about our Privacy Policy or our use of Google Analytics, please contact: hello@harewoodhomeware.co.uk.
If you have supplied any personal data to us, you have the right to request access to and correction of such personal data held by us. Enquiries concerning your personal data held by us, including access and corrections, should be addressed to hello@harewoodhomeware.co.uk.
These terms apply to your order. We reserve the right to change our terms and conditions at any time.
These terms were last changed on 16 July 2023.